The following table lists the main default folders in Outlook in which custom messages classes are sometimes found. If you are not using a custom Outlook solution that requires a custom message class for new items in a folder, we recommend that you use the default message class for at least the following primary Outlook folders: For example, if you select the New button to open a new item for the folder, the form does not seem to be the original default form that was installed by Outlook. In this situation, various issues can occur in Outlook, because the default new-item message class for a folder was changed from the default value. If a custom solution changes the default message class for an Outlook folder, uninstalling that solution may not reset the folder's new-item message class to the default configuration. Additionally, it defines which form to display when the item is opened. The message class is associated with each item in a folder. Some custom or third-party solutions change the default message class that is used when new items are created in a Microsoft Outlook folder.
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